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Shared Services and Global Business Services
Portugal's shared services and Global Business Services sector offers strategic advantages with skilled workforce and favourable environment.
Key Figures
The first Shared service centres in Portugal were established in the 1990s and remarked a rapid growth mainly since 2015. Since this year, 58 new shared services were established in the country, representing 62% of total sites.
Foreign direct investment plays an important role in this industry, as more than 90% of the sites are foreign-owned and nearly 90% provide services internationally, thus promoting exports of high-value added services.
Shared Services and GBS insights
Most of the sites are captive, providing services in-house, and the most common functions include finance, human resources, procurement, supply chain, customer service, IT, master data, compliance and legal and data analytics, among others. According to the maturity level, many centres are implementing, or already implemented, Robotic and Process Automation solutions and AI technologies, enabling them to automate transactional activities and thus achieving higher productivity.
The main reasons why Portugal is chosen often include the availability of talent with the appropriate skillsets, a wide range of different languages capabilities, appropriate time zone to cover different geographies and good flight connections with major destinations in Europe and North America.
Recent FDI projects in Portugal
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AIRBUS Global Business Services (France)
The French Airbus GBS, part of the Airbus Group, selected Lisbon in 2021 to establish a multi-function Global Business Service Centre to serve the Group internationally. This Centre of Excellence has already 1000 professionals and provides services in areas such as Finance, HR, Procurement, IM, Engineering, Communication, Customer Services, Legal and Compliance and IT.
AMGEN (USA)
The U.S. based biotechnology group AMGEN decided in 2021, to open in Lisbon the Amgen Capability Centre Portugal centre and expects to create approximately 300 highly-skilled jobs. The new facility is expected to house roles that are key to Amgen’s ability to adapt to a fast-evolving environment, including certain capabilities across general and administrative, research & development and commercial functions.
KANTAR (UK)
In 2021, the British Group Kantar, with expertise in data, marketing and consulting services, has decided to establish a competence centre in finance, human resources and procurement areas in the city of Porto, expecting to employ 200 professionals and graduates.<br />The offer of multilingual talent, together with the city’s technological infrastructure and growing innovative ecosystem, reinforced the decision regarding location.
