Concentrix launches Global Wellness Hub in Porto

The inauguration of the company's Wellness Centre was attended by some of its leaders in Wellness and Trust & Safety.
Concentrix Corporation recently launched a new service in Portugal, as part of the global ‘Harmony’ project. This initiative will provide support to employees who carry out Trust & Safety functions for some of the best-known brands in social media and other areas of activity.

The increase in the volume of human-moderated content and its growing complexity has led to greater psychological pressure on those who carry out this work. As such, Concentrix has created a hub that offers a personalised clinical service around the clock, based on innovative technologies, wellbeing algorithms, and mental health programmes.

In total, 150 psychologists, fluent in several languages and supported by advanced technology, will support 20 countries, with 15 of these professionals in the company's Porto hub. Apart from Porto, only the Manila hub was chosen by Concentrix for this latest investment.