Agência para o Investimento e Comércio Externo de Portugal


Content Guru, Europe’s leading cloud contact centre and customer experience (CX) provider, has announced it is opening a new development hub in Porto, Portugal, this summer as it continues to expand in the region. The extension supports a growing number of customers seeking to modernize their customer and citizen experiences across Europe and beyond.

The company has a strong global and European presence and the new location will become its fifth permanent location in the region, with additional offices in Germany, the Netherlands, Ireland, Italy and Scotland.


Content Guru is positioned to deliver for both public and private sector organizations and the business supports several leading European brands including AXA, Interflora, UK Power Networks, KwikFit and the NHS. The company is also the only Contact Center as a Service (CCaaS) provider with UK blue light contracts.


Content Guru’s storm solution is utilized by national and regional forces and healthcare providers that rely on the business’s dedicated Emergency Services Platform (ESP).


As Europe’s leading CCaaS provider we are delighted to be investing further in this key region and increasing our ability to service our European customers,” explained Martin Taylor, Co-Founder and Deputy CEO of Content Guru. “As part of this commitment, we are supporting organizations at national, regional and global levels to ensure seamless experiences not only for our customers but their customers too. Content Guru’s work with leading brand names and public sector providers across Europe is improving experiences for millions of citizens across the continent and we look forward to continuing to enhance our services in the age of AI”.